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Use Postalytics Status Codes In Salesforce

Postalytics Status Code in Salesforce workflow

The Salesforce Integration was designed not only for Postalytics to receive your data for mailings, but also for Postalytics to send back the Status Codes. The Status Codes are designed to help marketers, salespeople, CRM’s and Marketing Automation platforms like Salesforce initiate workflows and processes that could never before be done. Having these Status Codes, that update automatically and directly to your Salesforce CRM, can assist you in accomplishing a wide variety of integration tasks.

Postalytics Status Codes In Salesforce Contacts and Leads

Postalytics automatically creates a custom field in Salesforce Contacts and Leads when either of two things happen:

  • You create a Smart Send Campaign using a Contact or Lead List that was imported using the Salesforce Integration
  • You create a Triggered Drip Campaign and synced the activity back to Salesforce

Each Postalytics Campaign (Smart Send or Triggered Drip) is assigned a unique Mail Drop ID Number that is created as a Custom Field in Salesforce Contacts and Leads. For example, you will see a custom field: “Postalytics Mail Drop 572 Event Status“. This will be the field that will track the delivery and response status for the length of the campaign.

Postalytics Salesforce Custom Field Created

What if I don’t see the Postalytics Status Codes?

Postalytics can only send back Status Codes to Salesforce when there is a default Page Layout named “Contact Layout” (this exact spelling and spacing is required). If your default Contact Layout name has been customized, please create another default Contact Layout with that exact naming structure.

**Note** If you utilize the Rethink CRM product, or other vertical industry CRM’s that have been built on top of Salesforce, there is an additional step that Postalytics must do on our side. Please let us know if you use Rethink or another CRM built on Salesforce.

Common Postalytics Status Code Use Cases

Postalytics and Salesforce can be used together to automate many tasks that have traditionally been too hard, time consuming or expensive to attempt with traditional direct mail technology. These automation tasks involve Salesforce Workflow Rules and Workflow Actions. Some typical Workflow Rules and Actions that marketers focus on include:

  1. Sending an email to a mail recipient based on the timing of the mail delivery
  2. Triggering the next step in a workflow
  3. Sending a text message to a sales rep when a mail recipient completes their online goal URL
Postalytics Status Code Salesforce Workflow Creation

You’ll select the Postalytics Mail Drop ID from the drop down menu while creating your Workflow Rule.

Postalytics Mail DropID drop down menu in Salesforce Workflow

What Are The Postalytics Status Codes That Appear In Salesforce?

In Transit – The mailpiece is being processed at the entry/origin facility.

In Local Area – The mailpiece is being processed at the destination facility.

Processed for Delivery – The mailpiece has been greenlit for delivery at the recipient’s nearest postal facility. The mailpiece should reach the mailbox within 1 to 2 business days of this scan event. Our experience is that the majority of deliveries occur within 1 day of this scan.

**Note** Use this status code to trigger other actions based on mail delivery. For example, you can use the Processed For Delivery event, with a 2 day “Wait” in an automation sequence, to send automated messages out to coincide with mail delivery.

Re-routed – The mailpiece is re-routed due to recipient change of address, address errors, or USPS relabeling of barcode/ID tag area.

Returned to Sender – The mailpiece is being returned to sender due to barcode, ID tag area, or address errors.

pURL Opened – the recipient has visited their pURL. Each visit will trigger a new event.

pURL Completed – the recipient has visited their Goal URL. Each visit will trigger a new event.

None – a general error that occured

Error – the mailpiece is not created due to an error, such as invalid data (a non existent state code, for example).

Learn More About Postalytics

We love talking with clients, partners and marketers of all types about how Postalytics can be used to solve problems and build great campaigns. If you’d like to talk with us about our pricing or any other part of Postalytics – please reach out!

Contact Postalytics

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